Refund Policy

At Yoyaro Trip, we believe in transparency regarding refunds and cancellations. This policy outlines the refund eligibility and process for flights booked through our platform.

1. Understanding Flight Fare Types

Refund eligibility depends on the fare type you purchased. When booking, we clearly indicate the cancellation and refund policy for each fare:

Refundable Fares

• Allows full refund if cancelled before the airline's deadline
• Usually more expensive than non-refundable fares
• Refunds issued directly by the airline

Non-Refundable (Restricted) Fares

• Limited or no refund if you cancel
• May allow changes with additional fees
• Usually significantly cheaper
• Better for travelers with confirmed plans

Partial Refund Fares

• Offer partial refunds minus airline fees
• Cancellation deadlines vary
• Check your booking confirmation for specific terms

2. Refund Eligibility

You Are Eligible for a Refund If:

• Your booked fare includes refund provisions
• You cancel before the airline's specified deadline
• The airline cancels the flight
• We cancel your booking due to our error
• The flight is overbooked and you're involuntarily denied boarding

You May NOT Be Eligible If:

• You booked a non-refundable fare (unless airline cancels)
• You missed your flight
• You did not meet entry requirements (visa, documentation)
• You cancel after the airline's deadline
• You cancelled due to circumstances beyond our control

3. How to Request a Refund

Step 1: Check Your Booking

Log into your account or use your booking reference number to verify your fare's refund policy.

Step 2: Contact Us

Reach out to our team:

• Email: info@yoyarotrip.com
• Phone: 02080814622

Step 3: Provide Documentation

Include:

• Booking reference number
• Passenger name
• Original booking confirmation
• Reason for refund request

Step 4: Refund Processing

Once approved, refunds are processed by the airline. Processing time: 7-14 business days.

4. Refund Timelines

Airline-Initiated Cancellations

Timeline: Automatic refund within 24-72 hours (varies by airline)

If an airline cancels a flight, you're entitled to a full refund regardless of your fare type, or rebooking on a different flight at no extra charge.

Passenger-Initiated Cancellations

Timeline: 5-7 business days after airline approval

For refundable fares cancelled within the airline's deadline, the airline processes your refund after we submit the cancellation request.

Our Processing

We process your cancellation request within 24 hours. Any delays are due to airline processing times, not our system.

5. Refund Deductions

Non-Refundable Fees: The following may be deducted from refunds:

• Airline administration fees
• Credit card processing fees (if applicable)
• Currency conversion fees (if applicable)
• Our service fees (if non-refundable fare)

We will clearly itemize all deductions in the refund confirmation email.

6. Refund Methods

Original Payment Method (Preferred)

Refunds are processed to the card or account used for the original booking. For credit/debit cards, the refund appears within 7-14 business days.

Credit Voucher

The airline may offer a travel credit instead of a refund (typically expiring 1-2 years). You can use this for future bookings through us.

Alternative Arrangements

Contact us if you need special refund arrangements (bank transfer, wire, etc.).

7.Special Circumstances

Flight Delays ≥2 Hours

If your flight is delayed by 2+ hours, you may be entitled to compensation under EU261/2004 regulations (within EU). We assist with compensation claims at no extra cost.

Overbooking / Denied Boarding

If involuntarily denied boarding due to overbooking, airlines typically offer:

• Full refund or rebooking
• Compensation (€125-€600 depending on distance)
• Meal and refreshment vouchers

Visa / Entry Denial

If you're denied entry due to visa issues, contact us immediately. Refund eligibility depends on your fare type and the airline's policy.

8. Non-Refundable Items

The following are non-refundable:

• Baggage add-ons (additional checked bags)
• Seat selection fees
• Pet travel fees
• Insurance (separate standalone policy)
• Travel credits (unless purchased separately)

9. Frequently Asked Questions

Can I get a refund for a non-refundable fare?

Only if the airline cancels the flight. For most other scenarios, non-refundable fares cannot be refunded. However, you may be able to change the date or passenger name with applicable fees.

How long does a refund take?

7-14 business days after airline approval. Credit card processing may add 1-2 additional days.

Can I exchange my flight instead of getting a refund?

Yes. If your chosen fare allows changes, you can rebook to a different date or route. Additional fees may apply if the new flight costs more.

What if I missed my flight?

Unfortunately, no refund is issued if you miss your flight (no-show). However, the airline may allow rebooking to a future flight on a standby basis, subject to fees.

10. Dispute Resolution

If you disagree with a refund decision:

• Contact us with detailed documentation
• We'll review within 48 hours
• Disputes are resolved per our Terms of Service
• You have the right to escalate to relevant consumer protection agencies

11. Contact Information

For refund inquiries or disputes:

• Email: info@yoyarotrip.com
• Phone: 02080814622
• Address: 20 paul street, frome BA11 1DY

Our team is available 24/7 to assist you.