Terms of Service

Welcome to Yoyaro Trip. These Terms of Service ("Terms") govern your use of our website, mobile application, and services. By accessing or using our Site or services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using Yoyaro Trip, you confirm that:

• You are at least 18 years old
• You have the authority to enter into binding contracts
• You will comply with all applicable laws and regulations
• You accept these Terms in their entirety

2. Services Description

Yoyaro Trip provides flight search, comparison, and booking services. We act as an intermediary between you and airlines. Flight prices, availability, and terms are subject to the policies of individual airlines. We do not operate flights - we facilitate bookings through airline partners.

3. User Responsibilities

You agree to:

• Provide accurate and complete information for bookings
• Verify all booking details before payment
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not engage in any fraudulent activity
• Not attempt to hack, disrupt, or damage our systems

4. Flight Information & Prices

Price Accuracy: We endeavor to display accurate prices, but errors may occur. If a price error is discovered during booking, we reserve the right to cancel the booking and offer to rebook at the correct price.

Availability: Flight availability is subject to airline inventory. Flights listed may become unavailable due to high demand or changes in airline schedules.

Taxes & Fees: All displayed prices include applicable taxes and fees unless specifically stated otherwise.

5. Booking & Payment

Confirmation: A booking is confirmed once payment is received and an e-ticket is issued via email.

Payment Methods: We accept major credit cards, debit cards, and bank transfers. All payments are processed securely.

Cancellation: Cancellation policies are determined by the airline and the fare type purchased. Refunds (if eligible) are processed directly by the airline to your original payment method within 7-14 business days.

6. Modifications & Changes

Passengers may modify or change bookings subject to:

• Airline modification policies and associated fees
• Flight availability
• Our reasonable processing fees (if applicable)

Contact our team immediately for assistance with changes.

7. Passenger Requirements

All passengers must:

• Have a valid passport for international travel
• Possess required visas for their destination
• Comply with health, safety, and entry requirements
• Arrive at the airport at least 2-3 hours before departure
• Check baggage allowances (included in your booking confirmation)

We are not liable for denied boarding due to passenger non-compliance with these requirements.

8. Limitation of Liability

To the maximum extent permitted by law, Yoyaro Trip shall not be liable for:

• Flight cancellations or delays
• Missed flights due to passenger delays
• Denied boarding by airlines
• Loss of baggage or personal items
• Travel delays or disruptions
• Indirect, incidental, or consequential damages

Airlines are responsible for flight operations and passenger compensation in cases of delays, cancellations, or denied boarding as per applicable regulations (EU261/2004, etc.).

9. Our Guarantees

• Best Price Promise: If you find a lower fare within 24 hours of booking, contact us and we'll match or beat it.
• Secure Booking: All payment information is encrypted and PCI-DSS compliant.
• 24/7 Support: Our team is available to assist you anytime.

10. Dispute Resolution

For disputes or complaints:

• Contact us at info@yoyarotrip.com or 02080814622
• Provide booking reference and detailed description
• We will respond within 48 hours
• Disputes will be resolved according to English law

11. Intellectual Property

All content on our Site (text, graphics, logos, images, software) is owned by or licensed to Yoyaro Trip and protected by copyright and intellectual property laws. You may not reproduce, distribute, or transmit any content without our written permission.

12. Third-Party Services

We may link to or integrate third-party services (airlines, payment processors, travel insurance providers). We are not responsible for their content, services, or practices. Your use of third-party services is governed by their own terms and privacy policies.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Site. Your continued use of our services constitutes acceptance of modified Terms.

14. Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Yoyaro Trip regarding your use of our services.

15. Contact Information

For questions about these Terms, please contact us:

• Email: info@yoyarotrip.com
• Phone: 02080814622
• Address: 20 paul street, frome BA11 1DY